FAQs

Our wide client base often remark on the speed and efficiency of our service. We aim to return order confirmations and quotes within 3 working hours unless they are particularly complex.

Email your quote request to sales@arrowgroup.com. Please list the products and quantities you require, along with where and when you would like them delivered. We’ll supply you with a quote as soon as we can.

Please email your purchase order through to sales@arrowgroup.com

Once we have processed your order we will email you an Order Confirmation detailing your order and advising of your expected delivery date.

We stock a wide range of desking, tables, storage and seating from the Narbutas and Formetiq ranges. We also hold large stocks of all Metalicon accessory products. Ask us for a copy of our Express Delivery Guide or contact us to check stock of specific products.

If you have registered for an account with us, you’ll be notified of your dealer discount and sent nett price lists to download. If you don’t have an account please register.

Alternatively, please ask our team for details of the trade discounts that have been applied to your account. Specific project discounts may be discussed with your Account Manager.

If you have opened a Credit Account with us your terms will be payment by end of month following delivery.

For non-account customers, payment will be required via a Proforma Invoice before the goods can be despatched.

See our Terms & Conditions for further details.

All stock items are available on a 5 day delivery service in the UK, often sooner. Please talk to us if you need your delivery urgently – we love hitting a deadline!

See our Terms & Conditions for further details.

All Metalicon accessories are delivered free of charge in the UK & Ireland, except in the instance of web drop-shipping. Some furniture deliveries may incur delivery charges depending on volume and location. If in doubt, please contact your Account Manager to discuss what carriage charges are applicable.

We can deliver anywhere in the world that major couriers will go. We currently have customers in the UK, Europe, Middle East, Australasia and the Americas. Talk to us about delivery charges.

Of course! Full address and site contact details are needed for successful deliveries. The more delivery information you can provide the better!

Yes! We have fully trained installation teams with expert knowledge of our products. We can also install other manufacturer’s products alongside our own. Please ask us for a quote for installation.

We offer a 10 year warranty (exclusions and exceptions apply) on most Formetiq and Metalicon products. See our Terms & Conditions for further details.

Please see our Returns Policy for details.

You’ll find links to download images and technical specifications as well as CAD files on every product page. If you register for our dealer portal, you can access all resources on our Google Drive.

If you can’t find what you’re looking for, please contact a member of our team and they will send you a link to the files you require.

CAD is available for most of our products and Revit/BIM files will be available soon. You can access these via the Download Resources section on every product page or you can register for our dealer portal.